Returns & Exchanges
At The Freeze Pipe, we want you to be completely satisfied with your chilling experience. We offer a 30-day return policy for unused items in their original packaging to ensure every customer receives a pristine product.
Verify Condition
Ensure your item is unused, unwashed, and in its original packaging; due to the nature of our products, we cannot accept returns on any items that have been used.
Initiate Request
Contact our support team with your order number and reason for return to receive an authorized Return Merchandise Authorization (RMA) number.
Package and Ship
Securely pack your items to prevent breakage during transit and include your RMA number inside the box before shipping it to our fulfillment center.
Receive Refund
Once our warehouse inspects the returned glass and confirms its condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing