Frequently Asked Questions
Everything you need to know about your Freeze Pipe experience.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Due to the nature of our products, we cannot accept returns on items that have been used.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes to ensure your privacy. The return address will not mention 'Freeze Pipe' or the nature of the contents.
How do I clean my Freeze Pipe products?
We recommend using 91% or higher isopropyl alcohol and coarse salt. Simply soak the glass pieces, rinse thoroughly with warm water, and let them dry before the next use.
What happens if my item arrives broken?
We take great care in packaging, but if your item arrives damaged, please email us a photo of the broken item and the packaging within 48 hours of delivery for a free replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include more international destinations in the near future.